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Service 01 ยท Managed IT
Managed IT that's secure from the first ticket.
Help desk, monitoring, Microsoft 365 and backups, delivered by a local team and built on the same hardened baseline whether you answer to an auditor or not.
What's included
- Help desk support by phone, email and client portal
- 24/7 monitoring and alerting
- Patch management for operating systems and third-party applications
- Microsoft 365 administration and licensing
- Backup and disaster recovery
- Asset inventory and device lifecycle management
- Technology planning and regular business reviews
How it's secured
- Multi-factor authentication on every account
- Bitdefender endpoint detection and response on every device
- Separate, least-privilege administrator accounts
- Encrypted backups with tested restores
- Disk encryption on laptops and mobile devices
- Security awareness training and phishing simulation
- Documented configuration baselines
Most IT problems are security problems waiting to happen.
An unpatched laptop, a shared admin password or a backup nobody has tested is the kind of gap attackers look for. That's why our managed IT starts with security instead of adding it later.
Every new client goes through the same onboarding. We inventory your devices and accounts, put monitoring and endpoint protection on every machine, turn on multi-factor authentication, and move administrators to separate accounts with only the access they need. Then we document the configuration so it stays consistent as your team grows.
Day to day, your staff has one number to call and a portal to track requests. Behind the scenes we patch systems on a schedule, watch for alerts around the clock, and verify that backups can actually be restored. Regular business reviews show leadership what changed, what's coming up, and where budget is best spent.
Who it's for
Managed IT works best for organizations that want one accountable partner instead of a patchwork of vendors.
Growing businesses
Teams that have outgrown a part-time IT person or a break-fix provider.
Contractors and clinics
Organizations that handle CUI, patient data or cardholder data and need IT that holds up to scrutiny.
Multi-site offices
Companies with several locations that need consistent networks, phones and security everywhere.
How this maps to compliance
Our standard supports these requirements. Your assessment scope, policies and evidence determine whether a requirement is met.
| Requirement area | What our standard puts in place |
|---|---|
| Access Control and Identification and Authentication (NIST SP 800-171) | MFA, unique accounts, least-privilege administrator roles |
| System and Information Integrity | Endpoint detection and response, patch management, monitoring and alerting |
| Configuration Management | Documented baselines and controlled changes |
| Media Protection | Disk encryption and encrypted backups |
| Awareness and Training | Security awareness training and phishing simulation |
| HIPAA Security Rule: contingency planning | Backups with tested restores and a documented recovery process |
Support when you need it
Existing clients can reach us the way that works best for them.
Common questions
Do I need to be pursuing compliance to get this baseline?
No. Every client gets the same security baseline. If you later need CMMC, HIPAA or PCI, you start from documented controls instead of from zero.
What platforms do you use?
Our standard is built on NinjaOne for monitoring and patching, Bitdefender for endpoint protection, Fortinet for firewalls and Microsoft 365 for productivity and identity.
How is managed IT priced?
Managed IT is a predictable monthly fee based on your users and devices. Projects such as office moves or new cabling are quoted separately. We scope both with you during a consultation.
Will you replace our current provider all at once?
We plan the transition with you, document what exists, and move monitoring, security and support over in a planned order so nothing falls through the gaps.
Are you local?
Yes. We support businesses across Utah from our office in West Valley City, on site and remotely.
The rest of the standard
Every service is secured the same way, so they work better together.
Find out where your environment stands.
Tell us what you're working toward and we'll recommend a starting point. No obligation.